Many people have approached police with complaints of customer care helpline duping them.
With the law enforcement agencies updating themselves with the constant changes in technology, cyber fraudsters are changing their modus operandi.
The Cyberabad police of Hyderabad have busted a gang of cybercriminals who were allegedly using fake customer care numbers to cheat people.
In a recent case reported at Cyber Crime Police Station, Cyberabad, the victim ordered sweets worth Rs 200 from a food delivery app (Zomato). After he realised that the sweets were stale, he searched for the customer care service number of the food delivery company on Google. He called on one of the mobile numbers (9330017233) which was listed as one of the customer care numbers of the app.
The victim claimed that he spoke to an executive on the customer care number and requested him to accept his return request and initiate a refund, following which the ‘executive’ asked him to share details of his bank account and UPI PIN.
In his complaint, the victim said while the Rs 200 refund never happened, he ended up losing Rs 70,000. This is when he approached police who found that the customer care number was fake.
Police confirmed that such incidents are on the rise. “Many who are looking for support google for customer service numbers, but they end up dialling fake numbers,” an official said.
Fraudsters faking as customer care executive then take bank card/account details including OTP, UPI PIN, net banking password etc.
The Cyberabad police said they have issued an advisory asking people not to search for customer care service numbers of any company for redressal on Google. “Never share your card details, OTP, UPI PIN number and net banking password with any of the customer care service staff. No original customer care service of any company asks you for the bank account/card details/OTP details,” police said.